FAQ

To get started with Instaprotek, you have two options:

1. Scan the Instaprotek Shield's QR code: Simply locate the QR code on the product's packaging and use your smartphone's QR code scanning functionality to scan it. This will direct you to the appropriate app store where you can download the Instaprotek app.

2. Download the app manually: Visit the App Store (for iOS devices) or the Play Store (for Android devices) and search for "Instaprotek." Download and install the app on your smartphone.

Registration is easy. See our video below for the step by step process.

Android


iOS

Please register within 30 days from your product's purchase date.

It lasts for 1 year from the product's purchase date.

Filing a claim with instaProtek is made easy and convenient with our self-service options. Simply log in to your account through the app and click on the "File a claim" button. Alternatively, you can reach out to us via email at support@instaprotek.com. Our dedicated customer support team is always available and ready to assist you promptly. Please see video below:

Android


iOS

Before proceeding with the repair of your device, it is crucial to file a claim and submit photo/s of the damaged device through our app. This step is essential in processing your claim.

Absolutely, please email support@instaprotek.com.